Thank you for choosing Event Rentals Philippines to enhance your upcoming event. To ensure a smooth experience, we have outlined our delivery, setup, and teardown terms below.

1. Delivery and Pickup

• Delivery Date: The delivery date will be agreed upon during the booking process.
• Delivery Location: Please provide accurate delivery address and any specific instructions to ensure a timely and accurate delivery.
• Access: Ensure that the delivery team has easy access to the venue and designated setup area. Permits will also need to be processed by the client.
• Recipient Availability: A representative must be present to receive and sign off on the delivered items.

2. Setup

• Setup Time: Our professional team will arrive at the venue on the agreed setup date and time.
• Designated Area: Please allocate a clear and accessible space for the setup, as discussed and confirmed during the booking.
• Preparation: We aim to complete the setup efficiently. Any specific instructions or preferences should be communicated prior to the setup date.

3. Teardown and Pickup

• Teardown Time: Our team will return at the agreed-upon teardown time to dismantle and collect the rental items.
• Clear Area: Ensure that the area is clear of personal belongings and ready for teardown.
• Promptness: Timely teardown is essential, as we need to prepare the items for return to our facility.

4. Additional Terms

• Staff Assistance: Our team will handle the setup and teardown. We kindly request that you refrain from moving or altering any setup elements without consulting our staff.
• Care and Caution: Please avoid touching or altering any setup components to prevent any damage or disruption to the event.

5. Changes and Adjustments

• Notification: If there are any changes to the event schedule, setup area, or other logistics, please inform us as soon as possible.
• Flexibility: We understand that plans can change. We'll do our best to accommodate reasonable changes, but advanced notice is appreciated.

6. Late Setup or Teardown

• Delays: If the setup or teardown is delayed due to reasons beyond our control (e.g., venue availability), we'll make reasonable efforts to adjust the schedule. However, additional charges may apply for extended wait times.

7. Satisfaction Guarantee

• Quality Check: We ensure that all items are in top condition before setup. If you have any concerns during setup, please inform us immediately.
• Feedback: Your satisfaction is important to us. After the event, we welcome your feedback to help us continuously improve our services.

8. Inclusive Pricing

• Comprehensive Service: The delivery fee covers both delivery to and pickup from the venue, as well as the complete setup and teardown process.
• No Hidden Charges: Rest assured, there are no additional or hidden charges related to the delivery, setup, or teardown services.