Refund policy

Thank you for choosing Event Rentals  Philippines for your event rental needs. This Return Policy outlines the terms and conditions related to returning rented items. Please read this policy carefully before renting from us.

1. Return of Rental Items

  • Rental Period: The rental period begins on the agreed-upon start date and ends on the agreed-upon return date.
  • Early Returns: If you wish to return items earlier than the agreed-upon return date, no refunds or partial refunds will be provided for the unused portion of the rental period.

2. Condition of Rental Items

  • Inspection: Rental items are inspected for quality and functionality before being rented out. Customers are encouraged to inspect items upon receipt.
  • Careful Use: Rental items should be used with care and in accordance with any provided instructions. Any damage due to improper use will result in charges.
  • Cleaning: Items must be returned in the same clean condition as they were received. Additional cleaning charges may apply if items are returned excessively dirty or stained.

3. Return Process

  • Timeframe: Rental items must be returned on or before the agreed-upon return date.
  • Return Location: Items should be returned to the designated return location as specified in your rental agreement.
  • Late Returns: If items are not returned on the agreed-upon return date, late fees will be applied on a per-day basis until the items are returned.

4. Damaged, Lost, or Stolen Items

  • Damage Charges: Customers are responsible for any damage to rental items beyond normal wear and tear. Repair or replacement charges will apply.
  • Lost or Stolen Items: Customers are responsible for the full replacement cost of any items that are lost or stolen during the rental period.

5. Refund Policy

  • Cancellation: If you cancel your rental order before the start date, a refund may be provided based on our cancellation policy. No refunds will be provided for cancellations after the rental has started.
  • Unused Rentals: No refunds or partial refunds will be provided for unused portions of the rental period.

6. Inspection and Dispute

  • Inspection: Upon return, rental items will be inspected for damage and cleanliness. Customers have the right to be present during the inspection if desired.
  • Disputes: If there are disputes regarding damage or charges, photographic evidence, and rental agreements will be used to resolve the matter.

7. Changes to Return Policy

  • We reserve the right to modify or update this Return Policy at any time. The updated policy will be effective for any rentals made after the policy change.

By renting items from [Company Name], you acknowledge and agree to the terms and conditions outlined in this Return Policy. If you have any questions or concerns, please contact us at eventrentalsph@gmail.com.